Terms of Sale

Article 1 – Definitions

Subscription: paid plan giving access to the Platform’s premium features. Account: personal space created by the User. Platform: the www.altiora.pro website and the services offered by Altiora. Services: features accessible under the Subscription. User: any natural person subscribing as a consumer.

Article 2 – Purpose

These Terms of Sale set out the conditions for subscribing, the financial conditions, the rules on payment, renewal and termination, and the respective rights and obligations of the parties. They are accessible at any time on the Platform and may be downloaded and retained by the User.

Article 3 – Description of the plans

Altiora offers several Subscription plans. The essential characteristics of each plan, its duration, price and included features are presented on the subscription page before any order is confirmed. Altiora reserves the right to change its plans; such changes will not affect ongoing Subscriptions before their next renewal date.

Article 4 – Account creation and subscription

Subscribing requires the prior creation of an Account. Before confirming, the User reviews the summary (plan, price, billing period, renewal terms, Terms of Sale). Confirmation constitutes a firm commitment. A confirmation is sent by email.

Article 5 – Free trial period

Altiora may offer a 7-day free trial. Where the trial requires a payment method to be registered in advance, this is clearly brought to the User’s attention before registration is confirmed. At the end of the trial, the Subscription automatically becomes chargeable unless cancelled before it expires. No payment is taken before the end of the trial period. A person may benefit from only one free trial period, unless Altiora decides otherwise.

Article 6 – Right of withdrawal

In accordance with articles L. 221-18 et seq. of the French Consumer Code, consumer Users have a period of fourteen (14) days from the conclusion of the contract to exercise their right of withdrawal. The subscription nevertheless gives access to digital content supplied electronically: if immediate access is requested before the period expires, the User will be asked to expressly acknowledge acceptance of the consequences for their right of withdrawal.

Any withdrawal request may be sent to Altiora by email to contact@altiora.pro, by any unambiguous statement, or by post to 53 Rue de la Coutellerie, 95300 Pontoise, France. Where withdrawal is validly exercised, Altiora issues a refund under the conditions set out in the French Consumer Code.

Article 7 – Prices

Subscription prices are shown on the Platform in euros, all taxes included. The applicable price is the one in force on the day of subscription. Altiora reserves the right to change its prices; any change applicable at renewal will be brought to the User’s attention within a reasonable period.

Article 8 – Payment

Payment is made exclusively by bank card via the secure Stripe solution. Altiora never has access to the User’s full banking details. Any attempted fraud or use of an unlawful payment method may result in immediate suspension of access to the Services.

Article 9 – Subscription renewal

Unless stated otherwise, Subscriptions renew automatically for an identical period. Users may cancel at any time from their personal space; cancellation takes effect at the end of the current period, with no refund for the period already started, save for legal provisions to the contrary.

Article 10 – Subscription termination

Termination takes effect at the end of the current period; the User retains access until that date. Altiora reserves the right to terminate or suspend a Subscription in the event of a serious breach (fraud, non-payment, use contrary to the Terms of Sale or Terms of Use), with prior notice to the User except in cases of emergency.

Article 11 – Referral programme

Altiora may offer a referral programme whose conditions (eligibility, benefits, calculation rules) are set out in the Referral programme rules. Benefits are only definitively acquired if the referred user actually subscribes to a paid Subscription and in the absence of fraud.

Article 12 – Non-payment

If a payment fails, Altiora may make a further attempt. If payment remains impossible, Altiora may suspend access to paid features until the situation is resolved, and terminate the Subscription in the event of persistent default after a formal notice has gone unanswered.

Article 13 – Liability

Altiora is bound by an obligation of means. The Platform is exclusively a software tool for tracking and analysing trading activity; Altiora provides no investment advice or personalised recommendation and guarantees no performance. Altiora cannot be held liable for financial losses arising from decisions taken by the User, nor for malfunctions attributable to a third-party provider or to force majeure. Its liability is limited to direct, personal, certain and foreseeable damages, within the limits permitted by law.

Article 14 – Personal data

Altiora processes personal data in accordance with the GDPR and the French Data Protection Act. The details are set out in the Privacy policy.

Article 15 – Force majeure

Neither party may be held liable for a breach resulting from force majeure within the meaning of article 1218 of the French Civil Code. Performance of the affected obligations is suspended for the duration of the event; beyond a reasonable period, either party may terminate the contract without compensation.

Article 16 – Evidence agreement

Computerised records, connection logs, emails and payment histories kept by Altiora constitute admissible evidence, with the same probative force as a paper document, unless proven otherwise.

Article 17 – Partial invalidity

If any provision of these Terms of Sale is declared void or unenforceable, such invalidity does not affect the validity of the remaining provisions.

Article 18 – No waiver

The fact that Altiora does not invoke a provision may not be interpreted as a waiver of its right to invoke it at a later date.

Article 19 – Consumer mediation

In accordance with articles L. 612-1 et seq. of the French Consumer Code, any consumer User has the right to refer the matter free of charge to a consumer mediator. The consumer mediator responsible for Altiora is in the process of being appointed; their contact details will be published on the Platform and in the Legal notice as soon as the appointment is made. The list of extrajudicial dispute resolution bodies recognised within the European Union is available at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

Article 20 – Governing law and competent jurisdiction

These Terms of Sale are governed by French law. In the event of a dispute, the parties will seek an amicable solution before any legal proceedings. Failing agreement, the competent French courts will have sole jurisdiction, subject to mandatory provisions applicable to consumers.

Article 21 – Contractual documents

These Terms of Sale, the Terms of Use, the Privacy policy, the Cookie policy and the Legal notice constitute the entirety of the contractual documents governing relations between Altiora and its Users. In the event of a conflict, these Terms of Sale prevail on all matters relating to subscription, payment, renewal and termination of the Subscription.